Thank you for choosing our services. We strive to provide a smooth and efficient shipping experience for our customers. Below are some frequently asked questions regarding our shipping process and important information regarding estimated shipping and delivery time frames.
When will my order be shipped?
We aim to package and ship orders within 2-3 days of the order being placed, provided that the order is complete, paid in full, and contains no pre-ordered items. Please allow up to 5 business days for processing during new product launches and festive seasons.
Once your order has been packaged and shipped, you will receive an email notification containing the updated status of your order. This email will also include a tracking link that allows you to monitor the progress of your shipment.
What are the estimated shipping and delivery time frames?
For domestic shipments within Australia, please refer to the following estimates:
Standard Shipping within NSW: 2-5 Business Days
Standard Shipping to other states: 3-7 Business Days
Express Shipping within NSW: Up to 2 Business Days
Express Shipping to other states: 2-4 Business Days
For international shipments, the following estimates apply:
Standard Shipping via Australia Post: 6-10 Business Days
Express Shipping via Australia Post: 4-8 Business Days
It is important to note that duties, taxes, and import fees are the customer's sole responsibility. We recommend contacting your local authority or customs agency for detailed information before placing your order.
IMPORTANT NOTICE: Please be aware that international deliveries may experience delays due to limited airline capacity and government restrictions resulting from the ongoing Covid-19 situation.
Australia Post is actively collaborating with partner airlines and postal operators to address this issue to expedite shipments and clear any backlog. Some destinations may experience delays of up to 4 weeks. For the latest updates on international delivery delays, please click here.
Please note that all shipping charges are non-refundable and are subject to change without prior notice.
We appreciate your understanding and cooperation. Please contact our customer support team for further questions or concerns regarding our shipping policy.